Shipping & Returns

Shipping

All orders are carefully dispatched from Norway. We currently ship to Scandinavia, Europe, and North America, ensuring your pieces arrive securely and in perfect condition.

  • Processing time: Orders are processed within 1–3 business days.
  • Estimated Delivery Times:
    Scandinavia: 3–7 business days
    Europe: 5–10 business days
    North America: 7–14 business days
  • Tracking: You will receive a confirmation email with tracking details once your order has shipped.
  • Customs & Duties: International orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

For any questions or assistance, please contact us at info@fromjones.com.

Return Policy

You may return eligible items purchased from From Jones within 14 days of the delivery date by following the steps below:

Initiate Your Return

  • Email us at info@fromjones.com within 14 days of receiving your order.
  • Include your order number and the reason for your return.
  • Our Customer Service team will review your request and provide a Return Authorization (RA) email within 1–2 business days.
  • Returns should be sent to our return address provided via email. From Jones is based in Oslo, Norway.

Prepare Your Return

  • Items must be unworn, unwashed, and in original condition with tags and packaging intact.
  • Socks, underwear, and final sale items are non-returnable.
  • Items that do not meet these conditions will not be approved for a refund and will be sent back to you.

Return Instructions

  • Our Customer Service team will include detailed return instructions in your RA email.
  • Return shipping costs are the customer’s responsibility.
  • Please use a secure and trackable shipping method, as we are not liable for lost or damaged returns.

Refunds

  • Refunds will be processed to the original payment method once your return is received and approved.
  • Please allow up to 10 business days after we receive your return for the refund to be completed.
  • Original shipping fees are non-refundable.

If you have any questions or need further assistance, please contact us at info@fromjones.com.